A avaliação de qualidade é um fator-chave para tomar decisões no seu negócio, pois ela é capaz de demonstrar o quanto o cliente está satisfeito, validando a atuação da empresa. Quando falamos em laboratório de análises clínicas, é imprescindível pensar no bem-estar do paciente, bem como na melhoria dos processos, no clima organizacional e na…
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