Quem vê o bom funcionamento de um laboratório não imagina quantas atividades acontecem cotidianamente das portas para dentro. Desde a fase pré-analítica até a entrega em dia dos resultados, tudo está estruturado por um bom trabalho de gestão de processos. Quando eles não são geridos de forma eficiente, fica praticamente impossível encontrar o que pode ser melhorado…
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