A gestão de relacionamento é uma estratégia importantíssima para qualquer empreendimento que almeja o sucesso. Na verdade, na área da saúde, esse quesito é ainda mais urgente, já que, por se tratar de serviços que cuidam das pessoas, a proximidade entre o laboratório e os pacientes deve ser ainda mais cultivada. Pensando nesse aspecto, explicaremos o…
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