Os indicadores de desempenho ou KPI’s (Key Performance Indicator) são ferramentas importantes da administração. Eles têm o objetivo de medir a produtividade do laboratório, a fim de levantar os resultados das ações propostas e nortear melhorias. Muitos gestores sonham em ter uma equipe muito produtiva que possa tornar a empresa um empreendimento de alta performance,…
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